Ask us anything

Almost everything here is printed for you after you order it — nothing sits in a warehouse waiting. Production usually takes about 2–7 business days, and only then does the parcel go to the carrier. It is why a DRXP order takes a little longer than something picked off a shelf, and why there is no landfill of unsold stock behind it.

Production time and shipping time are separate, and the total is the two added together. After production, most standard US parcels take roughly 2–5 business days in transit. Canada and the EU depend on whether your item was made locally or shipped internationally — regional production arrives sooner, international standard post can take around 10–30 business days. These are estimates from our printers, not guaranteed dates.

The United States, Canada and the European Union. If your country is not in that list yet, it is because we do not have a printer who can reach you at a price worth paying — not because we do not want the order.

Exactly what our printer charges us to send it, to your address. We do not mark shipping up, and we do not bury it in the item price either. The figure you see at checkout is the real one, which is also why it changes depending on where you are and what is in the basket.

Different products are made on different machines, sometimes in different countries. When an order contains items from more than one printer, each ships when it is ready rather than everything waiting for the slowest one. You are never charged twice for that.

Tracking is emailed to you as soon as the carrier scans the parcel, and if you have an account every order and its status sits under Your account. Note that production happens before any tracking exists — a quiet few days at the start is normal, not a lost order.

Sometimes, for orders that cross a border. Where a product is made in your region, usually not. Any duty or import handling is set by your country and collected by the carrier, so it is not something we can quote or absorb in advance.

Message us straight away and we will try. Once a printer has started on your item it cannot be pulled back, and with made-to-order that can be quick. If we catch it in time we will cancel and refund in full.

Tell us and we will fix it — a reprint or a refund, and you do not pay for it. Send a photo of the item and the packing slip if you have it, and please do it within 30 days of delivery so the printer will still stand behind the claim. This covers damage, significant misprints, manufacturing defects, wrong or missing items, and orders the carrier genuinely loses.

Generally no, and we would rather say so plainly than bury it. Each item is made for your order specifically, so an unwanted one cannot go back on a shelf for someone else — that includes ordering the wrong size or the wrong colourway. Check the size guide before you buy, and ask us if you are between sizes. Mandatory consumer rights, including EU withdrawal rights where they apply, are not affected by any of this.

Ask anyway. It is not something we owe you, but we are two people rather than a policy engine, and we would rather you ended up with a shirt you wear. Every product has its own chart on the size guide, taken from the actual blank it is printed on, because a medium in one brand is not a medium in another.

Check the estimate for your region first — international standard post can run to 30 business days after production, which feels much longer than it sounds. If you are past that, or tracking has not moved in a week, contact us with your order number and we will chase the carrier and, where it qualifies, reprint or refund.

Us, always. The artist whose work is on your shirt never sees a support message, and nothing that goes wrong comes out of their earnings. One email address, and a person on the other end of it.

Use the size guide. Every product lists the blank it is printed on and the real measurements for that blank in inches or centimetres, because sizing varies between brands far more than most shops admit. Measure a shirt you already like and compare it to the chart — it beats guessing from a letter.

Most garments are direct-to-garment or direct-to-film printed, which puts the ink into the fabric rather than laying a thick plastic patch on top. It stays soft, it does not crack across a fold, and it will not peel at the edges the way a cheap transfer does.

Cold wash, inside out, and keep it out of the tumble dryer if you can. No bleach, and do not iron directly over the print. Printed garments fade faster from heat than from wear — treat it the way you would a favourite band shirt.

Very close, not identical. Screens emit light and fabric reflects it, so a colour that glows on an OLED phone will read slightly softer on cotton, and the garment colour underneath affects the ink on top. Mockups are made from the real print files, so what you see is honest — just expect a shade rather than a perfect match.

Sometimes. Some pieces are limited on purpose by the artist, others come down while a product is reworked. Ask us and we will tell you which one it is.

Card, through Stripe's own hosted checkout. Your card details go straight to Stripe and never touch our server at any point — we could not see them if we wanted to. Prices are in US dollars.

No. Guest checkout is there and it always will be. An account is only worth having if you want your orders in one place or a wishlist to come back to.

Because a password you reuse is worse than no password at all. Sign in with your email and we send you a link — one click, no password to forget, and nothing for anyone to steal from us.

Fulfil your order and answer your email. We do not sell your data, we do not hand it around, and we do not send marketing you did not ask for. The full detail is in the privacy policy.

Yes — content creators and streamers are who we're built for. Bring your own designs, or artwork you commissioned or licensed with written rights, like your VTuber model artist's. If a design has more than one owner, tell us up front and we'll set the payout split in writing.

No. No signup fee, no listing fee, no monthly fee, no cut taken if nothing sells. We only make money when you do.

Yes, and we mean it without an asterisk. Run UwU Market, Fourthwall, Streamlabs, Redbubble, your own Shopify and a con table with the identical design while it's live here. We don't ask for exclusivity on the design, the product type, the territory or the timing. The one courtesy we appreciate: a heads-up if you're running a steep discount on the same piece the week we're spending money on ads behind it, so we don't bid against your own sale.

Yes — one written Partner Agreement, the same for every creator, artist and studio, with a plain-language summary at the top. It's non-exclusive, has no quotas or minimums, and you can end it with written notice any time with no fee. It's what makes it legal for us to print your work and puts our payout terms in writing. Read it before you apply and ask us about anything in it.

No. There's no quota and no schedule. Submit three designs, never send another, and your page stays up and your payouts keep coming as long as things sell. We'd obviously love more work from you, but that's an invitation, never a requirement.

Three to five. Enough that your page looks like a shop rather than a single product, few enough that we can give each one a proper mockup and launch push. We'd rather add more after we see what your audience responds to.

No. You send print-ready files, we handle placement, mockups and product photography. If you want to shoot your own lifestyle photos we'll happily use them — that content usually outperforms ours.

We do. Sizing, shipping delays, wrong item, refunds — all of it comes to us. You'll never get a DM about a lost package. Misprints and lost orders are reprinted at our cost, not deducted from your payout.

You can still join. Payouts go through Stripe or PayPal, and we handle the tax paperwork on our end (W-8BEN rather than W-9). Printing and shipping still run out of US and EU facilities, so your buyers aren't waiting on international post.

Tell us in writing — an email is enough. We stop new orders, fulfill anything already placed, delist within about 30 days, and pay your final balance once the return window has passed. No fee and no argument.

No, and this is the part worth reading twice. The split is on the net profit: the printer's bill for that item comes off first, then the card processing fee, and what is left splits 80/20 in your favour. Shipping is not in it either way — the shopper pays the printer's exact rate. It works this way because 80% of the sale price would mean a sale could cost us money before anyone earned anything, and on net your share only exists once the costs are covered. On a $35 tee costing us $16.05 to print, that is about $14.11 to you and $3.53 to us — an example from recent supplier pricing, not a fixed figure.

No. The 80/20 Starter rate is capped at 100 partners, not at a date, and once we accept you it is your rate for as long as you're a partner. When the hundred spots are gone new partners join on 50/50, and yours stays at 80%. A general update to the agreement can't reduce it — that protection is written into section 23.

Over half the 100 spots are still open, as of right now. We publish it as a band rather than a live counter, and the number only ever moves one way. If the spots run out between your application and our reply, we'll tell you plainly before you sign anything.

Because 80/20 is an opening offer, not our long-run economics. We're buying a roster: the first hundred partners are the ones whose audiences prove this works, and we'd rather pay for that than spend the same money on ads. Once the roster is built, 50/50 is what a new partner joins on — still ahead of the 10–20% most print-on-demand marketplaces hand an artist.

No. Where a jurisdiction requires sales tax or VAT it is charged to the shopper on top of the price and passed to the authority, so it is never revenue and never touches either side's share. Rates depend entirely on the buyer's address — nothing in some places, over 10% in others, roughly 7–8% on a US average. Your own income tax is separate and it is yours: nothing is withheld from your payouts, US partners over $600 a year get a 1099, and everyone else fills in a W-8BEN. We are not tax advisors.

Yes. Content creators can also earn commission through discount codes, affiliate links and sponsored drops. Your rate is set in your acceptance notice or a written campaign agreement, and sponsored posts need to be clearly disclosed, per your platform's rules and advertising law.

Yes — your DrXp Dash shows every sale, what it cost, and what you have earned, updated as orders settle. Ask in Discord any time if a number looks off and one of us will walk you through it.

Not as the finished piece. AI in your process — references, backgrounds, ideation — is your business. But the artwork you submit needs to be yours, because the whole pitch to buyers is that a real person made this.

A character owned by someone else — Pikachu, a Marvel hero, a specific anime studio's design, a band's logo. Drawing in a recognizable style is fine. Drawing someone else's character is not, even heavily reinterpreted. This is the rejection we give most often and the one artists find most frustrating, so check before you invest the hours.

Light ecchi is fine — swimwear, suggestive poses, cleavage. Explicit NSFW is not, and no printer in our chain will run it anyway. The catch is reach: suggestive designs can't go on TikTok Shop, which is where most of our traffic comes from. If you draw spicy, keep a clean variant of your strongest piece so we have something to put behind ads.

It's a house-style call rather than a rule about the subject. Kemonomimi — ears, tails, horns on an otherwise human character — is completely fine and common in the VTuber work we already take. Full anthro is outside the look we're building, so we're selective, but a genuinely strong piece can still land. Ask before you assume no.